Pada soal latihan online berikut ini, materi tentang
Expressions dealing with the handling guests/ telephone handling merupakan
salah satu materi yang sering sekali muncul dalam soal- soal UN Bahasa Inggris SMK.
Sebelum masuk ke latihan soal, berikut
ini adalah rangkuman materi tentang Expressions dealing with the handling
guests/telephone handling yang bisa dipelajari terlebih dahulu.
Untuk menyatakan Expressions dealing with the telephone
handling, terdiri dari tiga macam yaitu pembuka ( in the beginning) , isi ( in
handling telephone calls) dan juga penutup ( in the end).
In the beginning
Formal
Hello, it’s Nanda from Jaya Nusantara Teknik. May I help
you?
Good morning/ afternoon. Nanda from Jaya Nusantara Teknik.
What can I do for you?
Informal
Hello, It’s Nanda, Who is this?
Hello, It’s Nanda, Is it Ari?
Hello, It’s Nanda, Is Ari there?
Hello, Nanda speaking?
In the handling
Telephone Calls
Andy speaking. Can I help you?
Who’s calling, please?
This is Rudy from Indonesia
Can I leave message?
I am sorry, the line is busy.
Can I have your number?
Just a moment please.
Do you want to hold on or call back later?
Can I take a message?
In the end
Bye.
May I call your letter?
Yes, sure. Bye.
Sure.Bye.
Nice talking to you
Thank you for calling
Dan untuk menyatakan handling guests berikut rangkuman materinya.
In general
Can I help you?
What can I do for you?
Would you like me to
…?
Please sit down
In a restaurant
Welcome to our restaurant
I hope you enjoy the
food
We have a special menu today
What would you like to order?
What kind of food do you like?
In a hotel
Welcome to our hotel
I am sure you will enjoy your stay here
What sort of room do you need?
I am sorry, our all romms are booked
Contoh soal dan
pembahasan
Chandra : Hello, It’s Chandra. Can I help
you?
Bams :
Can I talk to Mr. Budi?
Chandra :
Sure, _______
a a. He is in
a meeting now c. Just a moment, please
b b. Any message? d.
Call him later
Jawaban : c
Pembahasan : Respon dari Chandra terhadap Bams, menunjukkan
respon yang positif sehingga, jawabannya adalah c.
Customer Service :
Customer service, This is, Linda speaking, Can I help you?
Arda :
I am Arda, I want to activate online banking on my phone.
Customer Service :
_________
Arda :
Sure, 088865742345
a a. Can I have your number? c. Where is your phone?
b b. What is your number? d. How much is
your number?
Jawaban : a
Pembahasan : Pada dialog diatas antara Customer service dengan
Arda, respon Arda adalah menyebutkan nomor, maka jawaban yang paling tepat
adalah a.
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